Survey | Qualtrics Survey Software

Direction

After you completed this survey, please send it back to the Principal Investigator, Ik-Whan G. Kwon, Ph.D.

Section A: Characteristics of Supply Disruption

For the purpose of this study, a “supply disruption” is defined as the combination of:

“An unexpected event that occurs somewhere in the upstream supply chain and that leads to a situation that has the potential for severe undesirable consequences to your operations”.

Example: Hurricane Katrina in 2005 (event) disrupted supplies of raw materials which leads to threatening a production halt (situation).

“If the disruption affected more than one supplier or more than one item, please refer always to the most strategically import supplier and items."

A1. When did the event occur?

Year

A2. How long did the event last?

Less than 3 months
3 to 8 months
9 to 12 months
More than 12 months

A5. Please indicate your opinion on the following statements concerning the disruption

A5. Please indicate your opinion on the following statements concerning the disruption
			Strongly agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree
a.The disruption had been announced by the supplier with clear and unambiguous warning signals
b. We had already experienced similar disruptions before
c. The disruption surprised us.

A6. Please characterize the disruption along the following dimensions:

**A6.** **Please characterize the disruption along the following dimensions:**
			strongly agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree
a. It was a pervasive disruption that affected many other organizations
b. The disruption developed over a significant period of time

A7. At the onset of the disruption, to what extent did you expect that it would negatively affect your business unit in the following areas?

**A7.** **At the onset of the disruption, to what extent did you expect that it would negatively affect your business unit in the following areas?**
			Very large extent	Significant extent	Moderate extent	Minimal extent	None
a.Quality of our final product(s)
b. Responsiveness to customer orders
c. Delivery Reliability (on-time delivery, order accuracy
d. Sales
e. Profits

A8. At the time of the disruption, for approximately how many years had your business unit had a relationship with this supplier?

How many years?

A9. Where was the supplier located? (State, and/or Country)

A10. Do you believe this suppler has its own supplier (2nd tier supplier to you) which provides a significant portion of supplies to your organization?

Yes	No	Do not know

A11. If your response to A10 above is “yes”, was there an established communication channel between this 2nd tier supplier and your organization?

Yes	No	Do not know

A12. What description best characterizes the purchased item? (check all that apply).

a. Raw material
b. Unit, module or component of our final product(s)
c. Capital equipment
d. Maintenance, repair or operating supplies (MRO)
e. Finished goods/resale items
f.Other; please specify:

A13. Please characterize the purchased item on the following dimensions

A13. Please characterize the purchased item on the following dimensions
High profit impact								Low profit impact
Critical to our operations								Not critical to operations
Highly important for us								Not important for us
High priority for us								Low priority for us
Complex								Simple
Difficult to find								Easy to find

Section B: Circumstances before the supply disruption

In this section, please consider the situation prior to the disruption that you mentioned in Section A, keeping in mind the supplier you have chosen and the specific purchased item that you have focused on for your previous responses.

B1. Approximately what percentage of this supplier’s annual output of the purchased item did your business unit purchase?

0 – 5%	6 – 10%	More than 20%

B2. Please characterize the nature of supply chain (material, information, financial flows etc) for the purchased item.

**B2.** **Please characterize the nature of supply chain (material, information, financial flows** **etc) for the purchased item.**
			Strongly agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree
a. This supply chain was very complex.
b .This supply chain involved many players(i.e.suppliers, logistics service providers)and/or many logistics/ transportation transactions.
c .It was difficult to understand this supply chain

B4. Before the disruption, to what extent did your business unit pursue the following supply chain risk management activities with this supplier?

**B4.** **Before the disruption, to what extent did your business unit pursue the following supply chain risk management activities with this supplier?**
			Very large extent	Significant extent	Moderate extent	Minimal extent	None
a. We created internal awareness for supply chain disruptions and made attempts to drive this awareness to the supplier
b. We analyzed and assessed both probability and impact of potential supply disruptions
c. We improved our supply disruption prevention capability over the year
d. We engaged in contingency planning to prepare for potential supply disruptions in such areas as financial, alternate suppliers, re-formulation, sub-contracting, discontinuation of product line

B5. Please characterize the relationship with this supplier:

**B5.** **Please characterize the relationship with this supplier:**
			Strongly agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree
a. This supplier honored promises it made to us
b. This supplier was always honest with us.
c. We were confident in the information that this supplier provided to us.
d. This supplier was trustworthy.
e. This supplier was genuinely concerned with our business success
f. When making important decisions, this supplier considered our welfare as well as its own.
g. We trusted this supplier to keep our best interests in mind.
h. We did not find it necessary to be cautious with this supplier.
i, Our business relationship with this supplier is economically profitable

Section C: Situation during and after the supply disruption

Regarding the same disruption mentioned in Section A and B, in this Section, please consider the situation during and after the disruption

Section C: Situation during and after the supply disruption

Regarding the same disruption mentioned in Section A and B, in this Section, please consider the situation during and after the disruption

C1. How long did it take to address the following events in each stage?: very fast = hours, fast = less than week, moderate = weeks, slow = month, very slow = more than a month

**C1. How long did it take to address the following events in each stage?: very fast = hours, fast = less than week, moderate = weeks, slow = month, very slow = more than a month**
			Very fast	Fast	Moderate	Slow	Very slow
a. Recognition: The time to completely recognize that there is a threatening situation
b. Diagnosis of the Situation: Time for information gathering and interpreting the magnitude, location and cause
c. Development of a Response: Time for identification, formulation and evaluation of a set of possible responses
d. Response Implementation and Recovery: Time for the implementation of a response and restoration to the desirbale state

C2. How would you describe your business unit’s response to the disruption?

Inaction:We did not take any specific action to respond to the disruption
Routine response:The disruption was covered by our routine response repertoire
Non-Routine Response:We developed a new response particularly for this disruption

C3. How much effort did…

C3. How much effort did…
			Very much	Much	Moderate	Little	None
a. your business unit put into resolving the disruption?
b. your supplier put into resolving the disruption?

Section D: General questions

Finally, we would like to ask you to answer a few background questions regarding your business unit and its supply chain/product line that was most affected by the supply disruption. These questions are of particular importance for the data analysis. As with the rest of the survey, we guarantee you the strictest anonymity.

D1. If one compares the given supply chain with an automotive supply chain, which of the following would be your business unit’s supply chain position?

OEM / Final product manufacturer
System supplier (1st Tier)
Component supplier (2nd Tier)
Part supplier (3rd Tier)
Raw material supplier (4th Tier)
Supplier of maintenance, repair or operating supplies (MRO)
Distributor
Retailer
Not applicable

D2. How would you describe the overall organizational structure of the purchasing function in your business unit?

**D2.** **How would you describe the overall organizational structure of the purchasing function in your business unit?**
Strongly decentralized								Strongly centralized

D3. The nature of business in your unit and in your company

Your unit
Your company

D4. How long has your business unit been in operations?

Months / years

D5. Total number of employees currently;

In your Unit
In your organization

D6. Most recent company annual sales ($Million)

Sales ($Million)

D7. What is your current job title?

Job title

D8. Briefly describe your current key responsibility:

D9. How long have you been with your current business unit and current job position?

9-a:Current business unit
9-b: Current job position

D10. How many years of working experience do you have in the field of purchasing,

logistics and/or supply chain management?

Years of working experience

D11. How knowledgeable would you consider yourself to be on

D11. How knowledgeable would you consider yourself to be on
			Expert	Knowledgeable	Somewhat	Not much	Not at all
a. specific supply chain disruption
b. relationship with this specific supplier
c. transportation (in or outbound)
d. inventory management
e. sourcing
f. procurement
g. production planning
h. overall supply chain operations
i. other area ;

D12: I am active member of (please check all relevant boxes)

APICS	ASQ	CSCMP	ISM	NDTA	NCMA	Others

Thank you for participating in this important research project. If you want to receive a summary of this report, please send us your name and address to Ik-Whan G. Kwon, Ph.D., School of Business, St. Louis University, 3674 Lindell Blvd., St. Louis, MO 63108.